Office hours 8:00 AM to 7:00 PM (Central Time) Monday through Friday.
Ask a question or comment online. You may also email your questions and comments to
641.472.6892 in the United States or 001.641.472.6892 outside the United States
641.472.6472 in the United States or 001.641.472.6472 outside the United States.
Chappell Customer Service
P.O. Box 1029
2280 West Tyler
Fairfield, IA 52556
As a service to graduates, Chappell Graduation Images will photograph each student as he or she receives the diploma cover during the Commencement ceremony. A full color proof of the student's photograph will be automatically mailed to the graduate's permanent address within one week of the ceremony. At that time, graduates can choose whether or not to order the photograph.
If you did not receive a proof, contact Chappell Images.
A. Yes. Chappell accepts late orders. Orders received 90 days after your graduation may be subject to a $25.00 minimum purchase per pose. All late orders may require an additional 3-4 weeks for delivery.
A. No, Chappell does not allow packages to be split. All the photos in a designated package must be of the same pose.
A. Yes, Chappell photographs are high-resolution images produced through traditional photographic processes.
A. No, Chappell cannot change the composition of the photo.
A. Contact Customer Service by phone, fax, or e-mail. Customer Service will give you instructions for returning the photos using the original mailer. Please include a note in the envelope as to why you are returning them. When Chappell receives the returned photos they will issue you a refund check or credit your credit card account for the product amount plus tax.
A. Please inform customer service by e-mail which photos arrived damaged and Chappell will be glad to replace them. Although damage to packages during shipping occurs infrequently, Chappell will provide extra reinforcement when shipping your reprints to ensure you will not be further inconvenienced.